Hotlines

Adult Protective Services
24 Hour Elder Abuse Hotline
1-866-225-5277
1-866-CALL-APS
Ombudsman—Advocates for residents in long-term care facilities:
Working Hours Line
510-638-6878
After Hours Crisis Line
1-800-231-4024

Adult and Aging Contact Page
IHSS Payroll Information: 577-1877
To apply for IHSS: 577-1800
AAA Information & Assistance
1-800-510-2020
510-577-3530
Public Administrator
(510) 577-1972
Public Guardian-Conservator (Probate)
(510) 577-3585
Public Guardian- Conservator (LPS)
(510) 577-1900
Area Agency on Aging (AAA)
510-577-1900

Address

Adult & Aging Services
6955 Foothill Boulevard Suite 143
Oakland CA 94605

Long-Term Care Ombudsman Program

The Older Americans Act funds the Long-Term Care Ombudsman Program through the Alameda County Area Agency on Aging (AAA). AAA has contracted with Ombudsman Services of Contra Costa, Solano and Alameda to provide Ombudsman services for Alameda County. The Ombudsman Program is a community resource serving the elderly in long-term care facilities, their families and caregivers. The Ombudsman's chief role is to ensure that residents of long-term care facilities are receiving the services to which they are entitled, including quality care. All services are free and confidential.

ROLE OF THE OMBUDSMAN IN LONG-TERM CARE FACILITIES

DIRECT SERVICES FOR RESIDENTS

Receive and resolve complaints, misunderstandings and grievances.

Monitor conditions of care.

Solve problems with meals, finances, abuse, medications, lack of activities, community resources, placements, theft of personal belongings, lack of quality care, residents' rights, consideration and treatment with dignity.

Witness Advance Health Care Directives.

DIRECT SERVICES FOR FAMILIES AND FRIENDS

Receive and resolve complaints.

Monitor conditions to insure quality care.

Assist in selecting long-term care and level of care.

Provide information on facilities including regulatory deficiencies and complaints to Ombudsman.

For further information, or to discuss a problem or complaint, please call 510-638-6878. All services are free and will be handled confidentially.

VOLUNTEER OPPORTUNITIES

Are you interested? Inspired? Intrigued?

You may have what it takes to be an Ombudsman if you: enjoy visiting elders, have 12 or more hours a month to volunteer (2+ hours/week), and are caring and compassionate, a good listener, highly observant, good at problem-solving, able to hold confidences securely, reliable, resourceful, a good negotiator, persistent and patient, unafraid of speaking out when something is not right--and able to persist until it is right.

Ombudsmen are trained and licensed through the State of California to ensure that the residents' rights are respected, that they are treated with dignity, and that they are cared for kindly and well.

What does an Ombudsman do?

Visits residents of long-term care facilities (nursing homes and residential care facilities) about once every week or two.

Listens to residents' concerns and problems while having a friendly visit.

Ensures that the residents' rights to self-determination are always respected.

Helps residents clarify their needs and advocates for themselves.

Assists the residents and staff in discovering resources and developing solutions to issues as they arise.

When necessary, reports violations to appropriate government authorities.

Contact Alameda County Long-Term Ombudsman Program at 510-638-6878 and make a difference today!

RESOURCES

Ombudsman Services of Contra Costa, Solano & Alameda

Ombudsman Forms & Documents

Documents: [Provided as PDF files. To view these files, click here for the free Adobe Acrobat Reader.]

Licensed Residential Care Facilities for the Elderly in Alameda County

Licensed Skilled Nursing Facilities and Intermediate Care Facilities in Alameda County

Other agency websites:

California Department of Social Services - Community Care Licensing Division, www.ccld.ca.gov

California Department of Public Health - Licensing & Certification, www.cdph.ca.gov/programs/LnC

California Advocates for Nursing Home Reform, www.canhr.org