Hotlines
- Adult Protective Services
24 Hour Elder Abuse Hotline
1-866-225-5277
1-866-CALL-APS - Ombudsman—Advocates for residents in long-term care facilities:
Working Hours Line
510-638-6878
After Hours Crisis Line
1-800-231-4024
- Adult and Aging Contact Page
- IHSS Payroll Information: 577-1877
- To apply for IHSS: 577-1900
- AAA Information & Assistance
1-800-510-2020
510-577-3530 - Public Administrator
(510) 577-1972 - Public Guardian-Conservator (Probate)
(510) 577-3585 - Public Guardian- Conservator (LPS)
(510) 577-1900 - Area Agency on Aging (AAA)
510-577-1900
Address
Adult & Aging Services
6955 Foothill Boulevard Suite 143
Oakland CA 94605
Long-Term Care Ombudsman Program
The Alameda County Long-Term Care Ombudsman Program is provided by Older Americans Act funds through the Alameda County Area Agency on Aging. The Ombudsman Program is a community resource serving the elderly in long-term care facilities, their families and caregivers. The Ombudsman's chief role is to ensure that residents of long-term care facilities are receiving the services to which they are entitled, including quality care. All services are free and confidential.
ROLE OF THE OMBUDSMAN IN LONG-TERM CARE FACILITIES
DIRECT SERVICES FOR RESIDENTS
Receive and resolve complaints, misunderstandings and grievances.
Monitor conditions of care.
Solve problems with meals, finances, abuse, medications, lack of activities, community resources, placements, theft of personal belongings, lack of quality care, residents' rights, consideration and treatment with dignity.
Witness Advance Health Care Directives.
DIRECT SERVICES FOR FAMILIES AND FRIENDS
Receive and resolve complaints.
Monitor conditions to insure quality care.
Assist in selecting long-term care and level of care.
Provide information on facilities including regulatory deficiencies and complaints to Ombudsman.
For further information, or to discuss a problem or complaint, please call 510-638-6878. All services are free and will be handled confidentially.
VOLUNTEER OPPORTUNITIES
Are you interested? Inspired? Intrigued?
You may have what it takes to be an Ombudsman if you: enjoy visiting elders, have 12 or more hours a month to volunteer (2+ hours/week), and are caring and compassionate, a good listener, highly observant, good at problem-solving, able to hold confidences securely, reliable, resourceful, a good negotiator, persistent and patient, unafraid of speaking out when something is not right--and able to persist until it is right.
Ombudsmen are trained and licensed through the State of California to ensure that the residents' rights are respected, that they are treated with dignity, and that they are cared for kindly and well.
What does an Ombudsman do?
Visits residents of long-term care facilities (nursing homes and residential care facilities) about once every week or two.
Listens to residents' concerns and problems while having a friendly visit.
Ensures that the residents' rights to self-determination are always respected.
Helps residents clarify their needs and advocates for themselves.
Assists the residents and staff in discovering resources and developing solutions to issues as they arise.
When necessary, reports violations to appropriate government authorities.
Contact Alameda County Long-Term Ombudsman Program at 510-638-6878 and make a difference today!
RESOURCES
Documents: [Provided as PDF files. To view these files, click here for the free Adobe Acrobat Reader.]
Ombudsman Brochure
Licensed Residential Care Facilities for the Elderly in Alameda County
Licensed Skilled Nursing Facilities and Intermediate Care Facilities in Alameda County
Other agency websites:
California Department of Social Services - Community Care Licensing Division, www.ccld.ca.gov
California Department of Public Health - Licensing & Certification, www.cdph.ca.gov/programs/LnC
California Advocates for Nursing Home Reform, www.canhr.org
County of Alameda
Social Services Agency
