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Hotlines

  • Adult Protective Services
    24 Hour Elder Abuse Hotline
    1-866-225-5277
    1-866-CALL-APS
  • Ombudsman—Advocates for residents in long-term care facilities:
    Working Hours Line
    510-638-6878
    After Hours Crisis Line
    1-800-231-4024
Contact Information
  • Adult and Aging Contact Page
  • IHSS Payroll Information: 577-1877
  • To apply for IHSS: 577-1900
  • AAA Information & Assistance
    1-800-510-2020
    510-577-3530
  • Public Administrator
    (510) 577-1972
  • Public Guardian-Conservator (Probate)
    (510) 577-3585
  • Public Guardian- Conservator (LPS)
    (510) 577-1900
  • Area Agency on Aging (AAA)
    510-577-1900

Address

Adult & Aging Services
Eastmont Self Sufficiency Center
6955 Foothill Boulevard Suite 300
Oakland CA 94605


OMBUDSMAN DOCUMENTS

ADVANCE HEALTH CARE DIRECTIVE

AHCD – Advance Health Care Directive
AHCD – Checklist

AHCD – Guidelines
AHCD – Labels
AHCD – Note to SNF
AHCD – Screening Form
AHCD – Witness Addendum
AHCD – Witnessing Instructions & Form

OMBUDSMAN DATA INTEGRATION NETWORK

ODIN – Activity Topics
ODIN – Complete Guide
ODIN – Guide 1
ODIN – Quick Steps Guide
ODIN – Training Questionnaire

RESIDENTIAL CARE FACILITIES FOR THE ELDERLY

RCFE – Evaluation Checklist
RCFE – Eviction Form
RCFE – Note to FA re: AB40
RCFE – Residents Rights Outline
RCFE – Survey Questionnaire

SKILLED NURSING FACILITIES

SNF – Discharge Care Plan Checklist
SNF Failure to Readmit After Hospital Stay
SNF – Initial On-Site Checklist
SNF – Residents Rights Outline
SNF – Transfer/Discharge Checklist

MISCELLANEOUS

Activity Report – Field Training
Activity Report – Monthly
Case/Activity Report Form
Compliant Form Non Abuse (CDA223)
Confidential Report Suspected Abuse (SOC341)
Consent Form – Ombudsman Instructions
Consent Form – Disclose Information
Elder Financial Abuse Report (SOC342)
Health & Safety Healthcare Decision Making (SEC1418.8)
Health & Safety Snapshot Guide (SEC1418.8)
IDT Conference Checklist
Mandated Reporter Guidelines
NORS – Activity Chart
NORS – Compliant Codes
NORS – Verification & Disposition Codes
Quarterly Care Plan Conference Record
Requested Care Conference Form
Unusual Incident Injury Report
Useful Telephone Numbers
What You Should Know
Witnessing Property Transfer Form




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