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Hotlines

  • Adult Protective Services
    24 Hour Elder Abuse Hotline
    1-866-225-5277
    1-866-CALL-APS
  • Ombudsman—Advocates for residents in long-term care facilities:
    Working Hours Line
    510-638-6878
    After Hours Crisis Line
    1-800-231-4024
Contact Information
  • AAMS Contact Page
  • IHSS Payroll Information: 577-1877
  • To apply for IHSS: 577-1900
  • AAA Information & Assistance
    1-800-510-2020
    510-577-3530
  • Public Administrator
    (510) 577-1972
  • Public Guardian-Conservator (Probate)
    (510) 577-3585
  • Public Guardian- Conservator (LPS)
    (510) 577-1900
  • Area Agency on Aging (AAA)
    510-577-1900

Address

Adult, Aging & Medi-Cal Services
Eastmont Self Sufficiency Center
6955 Foothill Boulevard Suite 300
Oakland CA 94605

In-Home Supportive Services: Application Information

How to apply for In-Home Supportive Services (IHSS)

You may download the Request for IHSS instructions and forms in English, Spanish, Chinese, Cambodian, Vietnamese, and Farsi.

 

Language Application Materials
English IHSS Application Instructions Request for IHSS form, 72-4
Espanol IHSS Instrucciones de Solicitud Request for IHSS form, 72-4
Chinese IHSS Application Instructions Request for IHSS form, 72-4
Cambodian IHSS Application Instructions Request for IHSS form, 72-4
Vietnamese IHSS Application Instructions Request for IHSS form, 72-4
Farsi IHSS Application Instructions Request for IHSS form, 72-4

In-Home Supportive Services Provider Information:

To become an IHSS provider, you must:

  • Complete the IHSS Provider Enrollment Packet;
  • Attend a mandatory provider orientation; and
  • Be fingerprinted and complete a criminal background check.

All of these requirements must be completed before you can receive payment as an IHSS provider.

Provider Enrollment Packet Checklist:

Complete and return the folllowing forms:

The following documents are for your records - DO NOT RETURN THESE FORMS:

Current Providers:

  • If you are an existing or returning provider who has completed the provider orientation AND it has been less than one (1) year since you cleared the background check, please submit the following items to the In-Home Supportive Services office at 6955 Foothill Blvd., Suite 300 (3rd floor), Oakland, CA 94605:
    • Completed Provider Enrollment Packet;
    • Copy of your signed social security card and your original Resident Alien or Employment Authorization Card if your Social Security Card states, "Authorization Needed"; and
    • Copy of your valid/unexpired government issued photo identification (Driver's License, Identification Card, U.S Passport or Military Identification)

New Providers:

  • If you are a new provider (not previously enrolled OR it has been 12 months or more since you last worked, please submit the following items in person to the In-Home Supportive Services office at 6955 Foothill Blvd., Suite 300 (3rd floor), Oakland 94605:
    • Completed Provider Enrollment Packet.
    • Original signed Social Security Card and your original Resident Alien or Employment Authorization Card if your Social Security Card states, "Authorization Needed";
    • Original valid/unexpired government issued photo identification; and (Driver's License, Identification Card, U.S Passport or Military Identification)
    • Complete the IHSS Provider Orientation

    • IHSS Provider Orientation Drop-In Sessions are held in the IHSS office every Thursday of each month except the first (1st) Thursday of each month.

      Session Times:
      -------------------------------------
      Morning: 9:00, 10:00 and 11:00 AM
      Afternoon: 1:00, 2:00 and 3:00 PM
      Orientations are for providers only-No guests including recipients will be permitted.
      -------------------------------------

    • Complete a criminal background check by the California Department of Justice. Information regarding Live Scan fingerprinting sites will be provided to you in order for you to complete the criminal background check. You are responsible for paying for fees.

Forms will be available on the website in other languages soon.





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