- Adult Protective Services
24 Hour Elder Abuse Hotline
- Ombudsman—Advocates for residents in long-term care facilities:
Working Hours Line
After Hours Crisis Line
- AAMS Contact Page
- IHSS Payroll Information: 577-1877
- To apply for IHSS: 577-1900
- AAA Information & Assistance
- Public Administrator
- Public Guardian-Conservator (Probate)
- Public Guardian- Conservator (LPS)
- Area Agency on Aging (AAA)
Adult, Aging & Medi-Cal Services
Eastmont Self Sufficiency Center
6955 Foothill Boulevard Suite 300
Oakland CA 94605
In-Home Supportive Services (IHSS)
IHSS Payroll Information: 510-577-1877
To apply for IHSS, call 577-1900
The IHSS program is a federal, state, and locally funded program designed to provide assistance to those eligible aged, blind, and disabled individuals who, without this care, would be unable to remain safely in their own homes. IHSS provides services according to the client’s ability to perform daily activities, and can include feeding, bathing, dressing, housekeeping, laundry, shopping, meal preparation and clean up, respiration, bowel & bladder care, moving in and out of bed, rubbing the skin (to prevent skin breakdown), accompaniment to medical appointments, paramedical services, and protective supervision.
IHSS clients are responsible for locating their own chore providers, for hiring and supervising their providers, and for firing the provider if the services are not performed according to the client’s specifications. The Alameda County Public Authority for IHSS maintains a Registry of individuals available to work as chore providers.
Click Here to download a Provider Enrollment packet.
The In-Home Supportive Services Handbook for IHSS consumers and homecare workers gives detailed information about how IHSS works including services offered, finding and hiring homecare workers, payroll and benefits, responsibilities of IHSS consumers and homecare workers, and important phone numbers.
New Laws Affecting In-Home Supportive Services (IHSS)
If you are an existing provider, you may benefit from attending one of our scheduled trainings on new laws affecting IHSS providers and recipients. There is good news for providers. If you work over 40 hours in one week, you will be paid overtime. If you work for more than one recipient, and you provide services for them on the same day, you may be paid for travel time. To learn more about the new laws affecting the IHSS Program and to learn how to complete the new timesheets, click here to see the listing of the scheduled trainings.
Who qualifies for IHSS?
To be eligible for IHSS, you must be on Medi-Cal, be blind, disabled, or 65 years of age or older, AND be unable to live at home safely without help.
If you are not on Medi-Cal, but think you might be eligible for IHSS, you can still apply. An Eligibility Technician will be assigned to your case and will let you know what documentation is needed so that a Medi-Cal determination can be made. If the determination finds that you are eligible for Medi-Cal, the next step in the application process is a home visit from an IHSS Social Worker.
IHSS Social Workers determine if you qualify for IHSS by assessing your functional need for specific services, and by identifying the amount of time to be allotted for the performance of services. Depending on the amount of your monthly income, you may be required to pay a share of cost for these services.
How to apply for IHSS
There are several ways to apply for IHSS. You can call 510-577-1900, and follow the menu selections to be connected with the IHSS Screening Unit. Social Work Screeners can either help you complete the application over the phone, or if you prefer, can mail an application to you. You can also download an application from this Web site, or you can come into the office Monday through Friday between 8:30 a.m. and 5:00 p.m. We are located on the 3rd floor of the Eastmont Self Sufficiency Center, 6955 Foothill Boulevard, Oakland.
Attention In-Home Supportive Services Providers
CMIPS II: Making It Easier for IHSS Providers to Get Paid
CMIPS II is the new computer program that will make it easy for you as an IHSS provider to complete your timecards and will help you prevent time-consuming errors. "Learn How to Complete Your Timesheet Correctly." Click here for your timesheet completion instructions. Please continue to submit any correspondence to 6955 Foothill Blvd., Suite 300, Oakland, CA 94605. To speak to a payroll representative call: 510-577-1877.