Promoting the economic and social well-being of individuals, families, neighborhoods and communities. The Alameda County Social Services Agency is comprised of 2,200 men and women working collectively and in partnership with community-based organizations to serve the needs of the community. The Agency assists approximately 11.3 percent of Alameda County's residents. Read More
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- Doing Business With Us
New! COVID-19 Economic Relief: The Alameda County Social Services Agency, in partnership with the County’s Health Care Services and Auditor-Controller Agencies, launched an economic resiliency program on August 24, 2020 to address the COVID-19 public health crisis. The Alameda County Responsibility to Community Health-Pilot Stipend Program, or ARCH, is aimed at curbing the spread of the COVID-19 virus in Alameda County by providing financial assistance to self-isolating County residents who have tested positive for COVID-19.
The ARCH-Pilot Stipend Program targets COVID positive residents living in designated high-risk neighborhoods that include: South Hayward, Ashland/Cherryland, East Oakland, West Oakland, and Fruitvale/San Antonio. It is believed that many eligible County residents are essential workers not able to work remotely, thereby placing them at greater risk of contracting COVID-19. Vulnerable residents testing positive for COVID-19 will be connected to the ARCH-Pilot Stipend Program through HCSA’s community medical provider network of Community-Based Case Investigation/Contact Tracing services. For more information, see our FAQ
and our press release click here Spanish Simplified Chinese Traditional Chinese Arabic Khmer Korean Tagalog Vietnamese.
New! COVID-19 Click here to see all updates
Lobbies are currently offering limited in-persons services to prevent the spread of COVID-19, but the Alameda County Social Services Agency (ACSSA) continues to provide essential services. ACSSA is encouraging clients who are receiving or wish to apply for Medi-Cal, CalFresh, CalWORKs, Welfare-to-Work, Refugee Cash Assistance, and General Assistance to use the telephone, mail, and online services that are currently available. Applications, documents, and reports for most programs can be submitted at www.myBenefitsCalWIN.org and telephone services are available at 1-888-999-4772 or 510-263-2420. You may also submit information by fax at 510-670-5095 or by mail at P.O. Box 12941, Oakland, CA 94604. For additional online, mail, and telephone options click here Spanish Chinese Farsi/Darsi Tagalog Khmer.
New! Alameda County Heat Vulnerability Map: This interactive map illustrates social and environmental factors that contribute to community heat vulnerability in Alameda County, identifying neighborhoods and demographics disproportionately affected by heat waves. We hope it will be useful to city planners, county agencies, and neighborhood and community organizations to support their efforts to assess and respond to the impacts of extreme heat.
New! Child Care Resource and Referral for Essential Workers in Alameda County Essential workers in Alameda County looking for child care may contact a local Resource and Referral (R&R) agency to be connected with options. Time-limited funding is available to support the costs of care for eligible essential workers. Essential workers may submit the online Child Care Request Form or call an R&R agency. See flyers for contacts and additional information: English, Spanish, Chinese. Please note: Under the State Order, child care facilities can remain open only for children of parents working in essential sectors. Refer to the Alameda County Public Health Department's COVID-19 website for additional information on this order.
New! Operation Comfort and Operation Safer Ground: Serving Alameda County's Unsheltered During COVID-19 Pandemic
The Social Services Agency has worked in close coordination with other Alameda County and California state agencies to operationalize two emergency hotels in Oakland to serve unsheltered individuals in the County of Alameda. Operation Comfort serves adults who are homeless and tested positive for COVID-19, experiencing symptoms of COVID-19, or been exposed to COVID-19. Operation Safer Ground serves people who are homeless and over the age of 65 or otherwise at high risk and medically fragile.
New! For employers, workers, and job seekers impacted by COVID-19: The Alameda County Workforce Development Board has created a toolkit with relevant and up-to-date resources. Learn more at: https://tinyurl.com/v5uhgp2
Additional information and resources can be found at:
Benefits CalWIN is an online system that will provide customers the option of applying for CalWORKs, CalFresh and Medi-Cal. Click here to apply
Eligibility Programs Websites
Cash, Medi-Cal and CalFresh
Foster Care Providers
New! Subscribe to E-Updates from the Alameda County Social Services Agency!
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Season of Sharing (SOS) is a private fund providing emergency-based assistance for housing and critical needs to Alameda County residents. The program considers requests for assistance from families with children under 18 living in the home; seniors age 55 and older; individuals with medically verified disabilities; veterans; emancipated or former foster youth; victims of domestic violence or violent crimes; and pregnant women in their 2nd trimester or later. Households in need may contact the SOS automated pre-screening line at (510) 272-3700. More details here.
Now you can submit your SAR 7 online.
To keep receiving your CalWORKS, CalFresh and General Assistance benefits, you can complete, sign, and even submit your SAR 7 report with any required documents online. To get started click here.
You can now submit your CalFresh recertification (CF 37) online.
To recertify your CalFresh eligibility, you can now complete, sign, and submit verifications with your CF 37 online. To get started, click here.
Spreading the Joy: 2020 Holiday Food and Toy Drives
If you would like to brighten the holiday season for a family in need, the Social Services Agency (SSA) has identified a number of organizations throughout the County who collect new, unwrapped toys and gifts to whom you can donate directly. Recipients may or may not be SSA clients, but all will be deserving members of the community. If you would like to donate to a food or toy drive, contact the organization of your choice to confirm donation information including dates, times and location. View the list of holiday drives here.
This is not an exhaustive list; there may be a deserving organization in your community that could use your help. We encourage you to support in any way that warms your heart. All acts of kindness are appreciated.
Guide to Permanency Options for Youth
Our Agency's Guide to Permanency Options for Youth 2018 includes updated information about options available to children, youth and young adults for extended foster care at age 18, under the California Fostering Connections to Success Act, AB12.Click here for Spanish guide.
The Guide includes information that supports work with children/youth and young adults in extended foster care (who are referred to as non-minor dependents, NMDs) regarding permanency options. It will serve as a tool for many different audiences including:
- Foster and Kin Caregivers, Foster Family Agency Staff and Families, Group Home Providers and those who care for and/or support youth/NMDs in Foster Care
- Youth and NMDs in Foster Care
- Community Partners and those Agencies Serving Youth, NMDs and Families in Foster Care
- Child Welfare Staff
For information about becoming a Foster or Adoptive Parent, contact: Alameda County Social Services Agency Department of Children and Family Services Resource/Adoptive Parent Recruitment, Development & Support Unit (510) 259-3575. Please direct inquiries regarding this Guide to Permanency Options for Youth to email@example.com
Welcome to the CPSTP Interest Survey. CPSTP is a program funded through Alameda County's Social Services Agency, geared toward promoting self-sufficiency for mothers and fathers of Alameda County.
- CPSTP is a paid, one-year transitional job program, which uses both classroom skill building and on-the-job training to prepare CalWORKs participants for careers in the public and private sectors.
- Selected participants earn $21 an hour as full-time (37.5 hours per week) temporary Social Services Agency employees for the duration of the 1-year program.
Are you Registered to Vote?
If not, the Social Services Agency would like to assist you with the process. It is quick and easy and can be completed online. But first, you must qualify to register. If you meet the following qualifications you are ready to begin the online voter registration process.
To register to vote in California, you must be:
- A United States citizen,
- A resident of California,
- 18 years of age or older on Election Day,
- Not in prison, on parole, serving a state prison sentence in county jail, serving a sentence for a felony pursuant to subdivision (h) of Penal Code section 1170, or on post release community supervision (for more information on the rights of people who have been incarcerated, please see the Secretary of State's Voting Rights for Californians with Criminal Convictions or Detained in Jail or Prison), and
- Not found by a court to be mentally incompetent.
Let's get you registered!
Click here to start the process.
Top 10 SSA pages
Top 10 Searches
Top 10 Documents
Standard file format is Portable Document Format (PDF). Free Adobe Reader required.
- Alameda County In-Home Supportive Services (PDF)
- Medi-Cal and You (PDF)
- Applying for Benefits (PDF)
- Senior Housing Guide (PDF)
- IHSS Application Instructions (DOC)
- Form # 1 IHSS Application (DOC)
- Form # 2 Application for Medi-Cal (PDF)
- Personal Care Services Program Provider/Enrollment Agreement (SOC 426) (PDF)
- In-Home Supportive Services Chore Provider Agreement (CP-7) (PDF)
- SSA Community Ambassador Application (PDF)
Doing Business With Us
The SSA contracts with a number of community-based organizations
and other government agencies.
This is a list of the current funding opportunities. Click an item below for more details.
- Request for Proposal : Career Pathways Employment and Training (CPET)
- Request for Proposal : Community Based Child Abuse Prevention (CBCAP) Services
- Request for Proposal : CalWORKS Domestic Violence Support Services
- RFP Addendum for RFP CalWORKS Domestic Violence Support Services
- Request for Proposal: Substance Abuse Testing and Treatment Service
- Request for Proposal: Child Abuse Prevention, Intervention, and Treatment (CAPIT) Service
- Request for Proposal: CalWORKs Stage One Child Care Services
- Request for Proposal: Supportive Services Adult Day Care Programs
- Request for Proposal: Financial Reviews of Audit Reports
- Request for Proposal: General Assistance Program Employability Determination Services (GAPEDS)
- Request for Proposal: Kinship Support Services
- Request for Proposal: APS Case Management Services (APSCM)
- Request for Proposal: HICAP-Health Insurance Counseling and Advocacy Program
- Request for Proposal: Senior Community Service Employment Program
- Request for Proposal: Family Caregiver Support Program Services
- Request for Proposal: Support Services Program
- Request for Proposal: Nutrition Services
- Request for Proposal: SIPP-Senior Injury Prevention and Brown Bag Services
- Request for Proposal: Youth Innovation Program and Young Adult Future Force Career Program
- Request for Proposal: Comprehensive America's Job Center of California (AJCC) Operator and Career Services Provider
- Request for Proposal: Sub-Regional Workforce Network (SWN) for Adult and Dislocated Worker Career Services
- Request for Proposal: Third Party COBRA Administration Services
- Request for Proposal: Non-Minor Dependents Emergency Transitional Beds
- Request for Proposal: Resource Parent Recruitment Campaign
- Informal Request for Quote: Legal Services For Special Juvenile Immigration Status
- Request for Proposal: Another Road to Safety Program
- Request for Proposal: Immigrant and Refugee Support Services
- Request for Proposal: CalWorks Stage 1 Child Care Program
- Request for Proposal: Supplemental Security Income/Social Security Disability Insurance (SSI/SSDI)
- Request for Proposal: Alameda County Workforce Investment Board (ACWIB) Contracting/Vendor Pay Agent & Employer of Record Services
- Request for Proposal: Alameda County Workforce Investment Board (ACWIB) Career Readiness Program
- Request for Proposal: Alameda County Workforce Investment Board (ACWIB) Comprehensive One-Stop Career Center Services
- Request for Proposal: Alameda County Workforce Investment Board (ACWIB) Specialized One-Stop Career Center Services
- Request for Proposal: Alameda County Workforce Investment Board (ACWIB) Employer Services Hub Project
- Request for Proposal: CalFresh and Medi-Cal Outreach and Enrollment
- Request for Proposal: CalWORKs Work Experience and Community Service Program
- Request for Proposal: Independent Living Program
- Request for Proposal: Medi-Cal and CalFresh Renewal Assistance and CalFresh Enrollment Project
- Request for Proposal: Medi-Cal and CalFresh Renewal Assistance and CalFresh Enrollment Project
- Request for Proposal: Work Skills, Professional Development Training and Professional Consulting Services
- Request for Proposal: Summer and After School Youth Employment and Education Program
- Request for Proposal: Parent Education Services
- Request for Proposal: Employability Medical Evaluations for General Assistance (GA) Clients
- Informal Request for Proposal: Medical Evaluations for Resource Families
- Request for Proposal: Transitional Houseing Program-Plus
- Request for Proposal: Parent Engagement Program
EMERGENCY: 24 hour hotlines
- Child Abuse — 510-259-1800
- Elder Abuse — 510-577-3500 or 1-866-CALL APS (1-866-225-5277)
- Health, Housing & Human Services Information — 211
- Safely Surrendered Baby — 1-877-BABYSAF (1-877-222-9723)
- Ombudsman—Advocates for residents in long-term care facilities:
Working Hours Line 510-638-6878
After Hours Crisis Line 1-800-231-4024
Interactive Voice Response (IVR)
- CalWORKS, CalFresh, General Assistance, Medi-Cal — 510-263-2420 or 1-888-999-4772
- Adult Services/IHSS — 510-577-1800
- Adult Medi-Cal — 510-577-5655
- IHSS Providers — 510-577-1877
IHSS Clients/Providers Website
- Foster Care Providers — 510-780-8888
Foster Care Providers Website
- Electronic Benefits Transfer (EBT) Helpline — 1-877-328-9677