Administration & Information Services
[Contacts]
Mission
The Department of Agency Administration and Information Services of the Alameda County Social Services Agency is committed to providing employees and departments with resources and services which enable all to achieve the Agency's mission.
Director
Don Edwards is Assistant Director of Agency Administration
and Information Services.
Services
The Department provides operational support to the agency and ensures program integrity through the following services area:
Information Services is responsible for developing,
managing and maintaining the Agency's computer systems. This includes managing
internet and intranet development, coordinating upgrades to the Agency's
mainframe Case Data System with the Information Technology Department and
end users, providing leadership in developing new systems such as CalWIN
and EBT to support the Agency's mission and goals, and supporting the Agency's
extensive network of PCs.
Human Resources is responsible for recruiting,
testing and hiring Agency staff, providing leadership in labor relations,
addressing matters of employee health and safety, payroll, and assisting
employees with compensation and benefit matters.
Staff Development: Training and Consulting Team
is responsible for developing, implementing and managing
the Agency-wide staff development program, civil rights & diversity
training, customer service training, health & safety training; computer
training, new employee orientation, personal and professional
development, supervisory management and leadership development.
Welfare Fraud Prevention Division responsible
for preventing welfare fraud and monitoring program integrity.
This includes Income and Eligibility Verification System (IEVS)
Review and Overpayment/Overissuance processing, IEVS Investigations,
Fraud Early Detection (FRED) Investigations, Appeals, and Appeals Compliance.
These units reduce the incidence of fraud and protect the rights
of clients.
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